Wal–Mart Stores Inc. will begin deploying employees to all its entrances and exits in a move to deter shoplifters and improve customer service, reviving a door-greeter program that had languished in recent years.
Greeters will return to Wal-Mart’s U.S. superstores in multiple forms, the company said on Wednesday. At two-thirds of locations, a standard greeter will be stationed at the entrance. Many of these stores had relocated the workers to other areas, such as the main shopping aisle.
The remaining stores, which the company has identified as having more theft, will get an employee focused on preventing shoplifting who will periodically check receipts. These workers, called customer hosts, will be younger than traditional greeters and better able to deal with an encounter that could turn hostile. They will be designated with a bright yellow vest and a radio.