Canadian Transportation Agency wants you to know it exists, looks to be more consumer focused

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Scott Streiner, Canadian Transportation Agency Chair and CEO, at Toronto's Royal York Hotel.

Despite having one of the most unenviable jobs out there, the agency charged with resolving disputes between airlines and disgruntled passengers has traditionally kept a low profile.

But after 10 months on the job, the new head of the Canadian Transportation Agency is pushing for a new approach in order to keep up with the technological change sweeping the transportation sector.

In his first media interview since his appointment, Scott Streiner is looking to raise the CTA’s profile and make it more consumer focused.

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